Energy Bills

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fuzzyduck79
fuzzyduck79
Apr 2022
10:03am, 5 Apr 2022
1,071 posts
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fuzzyduck79
My unit price for gas went up a couple of days ago, increase of just over 100% and DSC went up 20% but that bit's a tiny proportion of my bill.

Muttley If your IHD hasn't got new rates showing in a couple of weeks you could drop an email to smart@octopus.energy and ask them to push an update for the new tariff, suspect they will be doing it in the background anyway as it will be causing endless calls to customer services.
Muttley
Muttley
Apr 2022
10:07am, 5 Apr 2022
1,448 posts
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Muttley
Aye, fd79. The monthly account statement is due in about 10 days so I'll scrutinize it then. Octopus are generally pretty good and seem to want to do the right thing, although there are signs of customer service not keeping up with the company's expansion.
fuzzyduck79
fuzzyduck79
Apr 2022
10:16am, 5 Apr 2022
1,073 posts
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fuzzyduck79
I'm a big fan of Octopus. But I try to avoid calling their customer services, have had good results sending requests to the above address with plenty of detail/pics of meter/IHD etc - they have usually responded/fixed in about 24 hours but would expect a bit longer at the moment.

Also find the various Octopus FB groups useful, some of their employees are on there and occasionally comment saying they can fix an issue if customer messages the details.
Muttley
Muttley
Apr 2022
10:19am, 5 Apr 2022
1,449 posts
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Muttley
I find it appropriate that a picture of a duck is advising me on bills :-)
fuzzyduck79
fuzzyduck79
Apr 2022
10:32am, 5 Apr 2022
1,074 posts
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fuzzyduck79
Look closer 😁
Nick Cook
Nick Cook
Apr 2022
11:13am, 5 Apr 2022
35,723 posts
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Nick Cook
🤣
Muttley
Muttley
Apr 2022
11:49am, 5 Apr 2022
1,450 posts
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Muttley
Whatever it is, my tired old eyes can't see it!
Nick Cook
Nick Cook
Apr 2022
12:33pm, 5 Apr 2022
35,726 posts
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Nick Cook
It's a banana!
Muttley
Muttley
Apr 2022
1:01pm, 5 Apr 2022
1,454 posts
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Muttley
Ah yes, so it is ... :-)
Hanneke
Hanneke
Apr 2022
1:29pm, 5 Apr 2022
87,928 posts
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Hanneke
I happily take advice from bananas pretendi g to be ducks ;)

About This Thread

Maintained by fetcheveryone
We’ve had word from our energy company that our direct debit from April onwards will be double the current amount. How’s everyone else fared?

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