Fetcheveryone Privacy Policy

24th May 2018

This policy explains how Fetcheveryone.com and its associated applications handles information. The data controller is Fetcheveryone Ltd, with its registered office at 17 New Road, Bromham, MK43 8QH. Our nominated representative is Ian Williams. Above all, if you have any concerns whatsoever, please contact me via ian@fetcheveryone.com and I will do all I can to help you.

A Quick Summary

Any use of the internet involves sharing something of yourself with the world. In our case, broadly speaking, these are things like your training data (including mileage, routes, and events you’ve attended, how fast you went, what shoes you wore, how long your injury lasted etc); and your personal opinions and feelings (in forum posts, blogs and comments etc).

Supplying any of this information is always optional, and there are various options for controlling how openly this information is shared with your fellow site users. For example, you can limit your blog to be viewed by people you’ve chosen as ‘buddies’, and you can block people from seeing where you’ve run if this is a cause for concern. If you do ever worry that someone is using our website to find out about you for nefarious means, please get in touch.

We never pass information about you as an individual to any third parties under any circumstances unless it’s required by law (and that’s never actually happened) or unless doing so could prevent death or serious injury (again, it’s not come up yet). However, it is useful for us to be able to look at amalgamated and de-personalised information en masse. It helps produce fascinating training insights like our articles on marathon time prediction. We are also often asked by advertisers about how many people we have near their event, or what sort of age bracket our audience fits in to. We also use web analytics tools to generate helpful reports about the site – for example, it’s useful to know what proportion of our users are accessing the site via mobile devices; and whether certain pages are popular or not.

We store your information for as long as your user account remains active. If you’ve not logged into your account for over a year, we’ll assume that you no longer want us to keep your data.

Legal Basis for Processing Your Data

We collect such data as is necessary to provide our services and fulfil our obligations under our Terms. We also do so where you have consented to such use, which you can revoke at any time. We also do so where necessary to comply with legal obligations or to defend legal claims; or to protect your vital interests, such as in an emergency. We also have a legitimate interest to process information to provide you with new site functionality on a sustained basis. We also process information to ensure the security of our service, protecting against abuse, spam etc.

The Information We Collect & How It Is Used

We begin with basic information to create your account, which requires an email address, password and nickname.
You also indicate your consent to receive various emails from us, which you can withdraw at any time. When we send these emails, we track the overall volume of opened emails, and the number of clicks, to indicate how well-received the message has been.
We also make a note of IP addresses of new users, purely for the purposes of protecting against spam or fraudulent use.
You can also add a location, which helps you when searching for local races, clubs etc, and helps us to provide you with relevant content. This might include advertisements for nearby events, but also helps us plan where to hold our own events, like the Big Fetch Mile. Your location is not shared unless you explicitly consent to do so.
You can also add your gender and date of birth. This is useful for letting you compare yourself to other similar users, and to calculate age-graded scores for your training. It also helps us to provide you with relevant content – this is rather rare, but we do occasionally feature advertisements for female-only events, for example. Your gender and age category (e.g. M40, F65 – age is shown rounded down to nearest five years) are shown on your public user profile, and in age-graded performance tables.
We keep a record of how many pages you’ve visited, and how long it’s been since you last logged in. It’s useful to see how many users are engaged with the site, and to indicate which user accounts have become dormant. This information is not made public.
You can highlight other site users as “buddies”, which provides you with a way to share more of your data with a circle of people that you trust.
Of course, you can record your training – which can be as simple as just a date, time and distance; but can also include extensive GPS data, including your location. It’s possible to infer lots of useful information from this data, and we do so to provide you with lots of interesting graphs, tables and stats about your own training. We also look at aggregated de-identified data to infer trends that are of interest to us all as runners, bikers and swimmers. Should you withdraw your consent for us to process this, we will remove any such information you have uploaded. You can choose to share all, some, or none of this information with everyone, buddies, or no-one.
You can also plot, save and share routes. Shared routes are available for other users to search, but no other processing takes place.
You can track your weight, and keep a record of your food intake. This information is recorded solely for your use only, and is never processed for any other means.
You can track your injuries, including severity and duration. This information is private unless you choose to share it with others, and is not processed further.
You can provide authorisation for us to access and retrieve your training data on third-party sites, like Garmin and TomTom. When this happens, we store authorisation codes that allow us to make such a connection.
Likewise, you can store information about the times you’ve recorded at various events, which we use to generate performance tables for your enjoyment.
You can record the items of kit you train with. It can be helpful for users to monitor the useful lifespan of their kit; and it also provides the opportunity for us to show potential advertisers that their stuff is popular with our users.
You can post in our forum, write blogs, leave comments, likes and upload photographs to our site. Unless otherwise stated, this information should be considered public. We use amalgamated information about which threads, blogs etc are most popular to highlight interesting content to other users.
You can contact other users using our “fmail” system. This information is entirely private and not processed beyond that which is necessary to deliver it to the recipient.
There are various opportunities to create and vote in polls on a variety of subjects. Your votes are anonymous and are not processed for any other use other than to generate the results of the poll.
You can participate in various entertaining games, some of which are based on your training data. No processing takes place, beyond that which is necessary to operate each game.
You can share your Twitter feed on your public user profile by supplying your Twitter username.
You can submit feedback information to Fetcheveryone to report bugs, data errors, usability problems, etc. Where relevant, we will respond either through the fmail system, or by the email address you’ve provided.
Should you purchase anything from our shop, any financial transaction takes place on Paypal or by bank transfer. We do not store any of your financial details. Delivery addresses are not retained after posting.
We also collect technical information from your browser, such as the browser version you are using. This is used solely to address bugs, investigate usability issues, and to ensure that future coding meets the requirements of the audience.
You can also record various preference settings that allow you to control how the site performs for you e.g. you can change the colour scheme, or see certain information in tabular form rather than graph form.
We also record log files as part of the normal functionality of our web server. This information includes IP addresses, page view information, date/time, and browser information. It is only ever used to protect and secure the website, and is not processed further.

Cookies

We use a basic cookie to store essential information that allows you to log in and remain logged in to secure areas of our website.

Sharing of Information

As outlined above, some of the information we record may be publicly accessible.

We NEVER share your personal information with third parties, with the following exceptions: we may share your information with law enforcement or government agencies only if we determine that it is necessary to comply with our legal obligations. We may also share information if deemed necessary to prevent death or serious injury.

Protection of Information

We take various measures to protect transmission, collection and storage of data. We use Secure Sockets Layer (SSL) technology to encrypt all the data transferred to and from our server from security-enabled browsers. We use various encryption algorithms to protect the most sensitive data on our server. However, here’s a disclaimer. No website is 100% secure, and we cannot ensure or warrant the security of any information you transmit to us. Transmitting personal information is done entirely at your own risk.

Privacy Settings & Data Accuracy

Here are some useful places to help you control your privacy and update any important information:

Your User Profile (from here you can update date of birth, gender, blog visibility, manage your locations, change your password, specify your running club, manage your buddies, and even unsubscribe): https://www.fetcheveryone.com/userprofile.php

Regarding email, you can adjust your consent for various types of email that we send out via the links at the bottom of each email, or via the following link (which you can also find via your user profile): https://www.fetcheveryone.com/user-settings.php

Please note that we may still contact you via email should an issue arise relating to our ability to provide the website facilities (for example, if we change our terms, or to let you know that your account is about to fall into our ‘dormant’ category).

Your Training Settings (you can find this link by clicking the cog symbol when viewing your training log. Here you can control the level of visibility of your training data): https://www.fetcheveryone.com/user-settings-visibility.php

If you need to make any further adjustments, or would like to discuss restricting the view of any other aspect of your user profile, do please send me some feedback via: https://www.fetcheveryone.com/feedback.php

Fetcheveryone has a very small development team, but we’re also flexible and very keen to make the site the sort of place that you can trust with your data – so please do feel free to get in touch.

Closing Your Account

You can unsubscribe at any time via the following link: https://www.fetcheveryone.com/checkuserwantstoleave.php

Please note that if you cannot remember your password, you can contact ian@fetcheveryone.com for assistance in closing your account.

Please also note that closure of your account is not reversible, and any data stored with us will be de-identified or deleted permanently from our server.

Information Rights

You have the right to access, rectify, download or delete your information, and the right to avoid your information being processed by us. You can access and update the majority of your data simply by logging in and browsing the site, but if you have any queries whatsoever, do please get in touch.

If you would like to get a copy of your data, or any specific part of it, or if you object to any processing of your data, or wish to withdraw your consent for any particular activity, please also contact ian@fetcheveryone.com for further assistance.

Retention of Information

We store your information for as long as your account remains active with us, and for as long as it is necessary to provide site functionality to you. If you have not logged in for more than 12 months, we consider your account to have become dormant. We will attempt to contact you via your registered email address when this happens, but if we do not hear from you, we will assume that you no longer wish to store your data with us, and your account will be closed. It may take up to 28 days to fully delete your information from our system.

Updates to this policy

It’s likely that this policy will change occasionally, so please keep an eye on it. Any significant changes will be displayed prominently via the website. Should any changes cause you to object, please get in touch.