Elderly parents or relatives to care for and/or worry about? This is the place for you.
4 lurkers |
140 watchers
Oct 2023
6:28am, 19 Oct 2023
6,700 posts
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Little Miss Happy
I suspect a lot is down to individual staff and staffing levels but some of it will be procedural.
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Oct 2023
6:44am, 19 Oct 2023
82,073 posts
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Diogenes
LMH, I have completed probate three times now and, under the circumstances you describe, it was very simple. I would’ve felt robbed if I’d payed somebody to do it.
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Oct 2023
7:08am, 19 Oct 2023
10,036 posts
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TeeBee
Dad didn't get anywhere with banks after mum died until he started asking to speak to someone in their bereavement team (or equivalent). After that, he found the process got much smoother.
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Oct 2023
8:08am, 19 Oct 2023
15,636 posts
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jda
I suppose they have enough staff turnover and limited training such that most of them just haven’t dealt with it much. Both death and PoAs. And systems are always changing, NatWest’s online system seems fairly recent and the online PoA is also new (to me!)
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Oct 2023
8:27am, 19 Oct 2023
7,018 posts
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Pikelet
Another bank nightmare with the Halifax. My sis-in-law rang them to advise FIL had passed away (joint account with MIL). Took all the details and wasn’t until after they’d been into branch a few weeks later with death certificate (issues getting hold of this because GP who saw FIL before he died, conveniently went on holiday for two weeks) etc they found out they’d noted MIL as deceased!!! Had to start the whole process again and reinstate MIL as very much alive 🙄 |
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Oct 2023
8:28am, 19 Oct 2023
7,019 posts
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Pikelet
They did however deal with the POA stuff quickly and sorted debit cards for OH and his sister with no problems.
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Oct 2023
8:38am, 19 Oct 2023
47,920 posts
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EvilPixie
I used to work for A&L, before they were taken over by Santander, in the marketing department When the new Santander system was put in place about 5k deceased customers lost their deceased marker and started getting mail |
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Oct 2023
8:39am, 19 Oct 2023
47,921 posts
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EvilPixie
when dad died the registrar put him down as wife of Mrs Cooper and made her go back in with all the paperwork to get new certificates which they would only amend (so wife of still showed) rather than reissue they had wanted to charge her too! |
Oct 2023
9:31am, 19 Oct 2023
2,839 posts
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Mushroom
Just de-lurking to share this recent article about residential homes and how to fund them. theguardian.com |
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Oct 2023
9:38am, 19 Oct 2023
6,701 posts
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Little Miss Happy
That's good to know Dio. Thank you.
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