Aug 2019
3:32pm, 16 Aug 2019
39,333 posts
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Diogenes
Someone having removed the dongle for the wireless mouse from the laptop Having to use the trackpad.
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Aug 2019
3:24pm, 19 Aug 2019
39,438 posts
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Diogenes
Ring IT servicedesk becuase i need to submit a request that isn't on their list of standard eForms request. It is no longer possible to email them, they don't accept requests that way, basically because no one ever looked at the emails.
Called just after 15:05 and was 6th in the queue. I've been on hold for 14 minutes and have made it all the way up to 4th. So, they only have one person answering the phone and you can't email them...
my eForm feedback I sent last Tuesday has not yet been responded to, so obviously no one is looking at these reqeusts either?
Still, plenty of time, the license doesn't expire until Sept 1st.
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Aug 2019
3:28pm, 19 Aug 2019
39,439 posts
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Diogenes
20 mins, still 4th in the queue
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Aug 2019
3:33pm, 19 Aug 2019
4,688 posts
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Eynsham Red
[If you’re still 4th in the queue in 10 mins, I expect that they’ll have gone home!]
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Aug 2019
3:46pm, 19 Aug 2019
39,442 posts
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Diogenes
38 minutes, number 1 in the queue
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Aug 2019
3:47pm, 19 Aug 2019
1,177 posts
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um
[Let's hope it's not an automated answer system and you need to select from the same list as the eform before progressing ... ]
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Aug 2019
4:13pm, 19 Aug 2019
39,443 posts
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Diogenes
[Got through after 42 mins, was just logging my call when the battery of the cordless handset I was using died. They've logged it though, after initially not believing me that there was not a form for it. I have responded to the emails and forwarded the files they need. They automated response said there would be a 5 day delay in responding due to how busy they are. Rang again, just for a laugh, was 9th in the queue. I hung up.]
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Aug 2019
4:57pm, 19 Aug 2019
3,120 posts
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Surrey Phil
...and I thought that our IT was bad.
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Aug 2019
5:10pm, 19 Aug 2019
29,005 posts
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LindsD
Calling clearing applicants who have clearly accepted offers elsewhere but don't want to tell me.
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Aug 2019
8:04pm, 19 Aug 2019
4,769 posts
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Fragile Do Not Bend
Races where I have to fill in all my registration details just to be able to see the booking terms and conditions. How about a link from the race information page, please?
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