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Apr 2020
7:39pm, 15 Apr 2020
9,882 posts
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geordiegirl
Yeah my concern is my warranty and particularly the extended warranty. I’ll speak to JL before doing anything thanks so much.
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Apr 2020
9:58pm, 15 Apr 2020
375 posts
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Weath
Your 'contract' is primarily with the seller. I'd always go back to them in the first instance. Furthermore I certainly wouldn't be accepting a 'refurb' instead of a new replacement from Garmin on a watch under guarantee that's so fresh out of the box.
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Apr 2020
10:07pm, 15 Apr 2020
9,887 posts
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geordiegirl
Thanks both that was my thought and good to know I’m on the right track. I’ll wait for JL to respond. I only contacted Garmin thinking it was maybe a software fix. I’ve had 5 models of Garmin over 12 years and never had a problem. This is the first one I’ve bought new 😳
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Apr 2020
1:35am, 16 Apr 2020
19,096 posts
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flanker
Yeah, you've got a duff one. Pretty sure JL's warranty is with a new (or failing that ask for a full refund as not fit for purpose). Garmin will give you a refurb.
You may need to be forceful with JL. One of my kids returned a faulty laptop and they said there was water damage so the warranty was void. I had to get apple to certify that it was faulty and not water damaged before they'd replace it.
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Apr 2020
7:18am, 16 Apr 2020
9,888 posts
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geordiegirl
Thanks I have messaged them and said Garmin have confirmed it’s faulty I’ll ring today as well.
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Apr 2020
7:57am, 16 Apr 2020
First-time poster!!
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[Removed by moderator]
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Apr 2020
9:34am, 16 Apr 2020
1,816 posts
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RunningRonnie
^^I'll always miss him 
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Apr 2020
10:12am, 16 Apr 2020
9,889 posts
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geordiegirl
Ohhhh never seen a removed by moderator post before 😳
Just spoke to JL they are sending me a new Garmin and will be here tomorrow they confirmed i would invalidate my warranty and extended warranty if I opted for garmins replacement. Cannot knock their customer service at all. Although as I had done so much trying to fix it they were satisfied this was indeed faulty.
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Apr 2020
10:26am, 16 Apr 2020
1,817 posts
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RunningRonnie
This is why I often choose to buy high value things from JL.
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Apr 2020
4:24pm, 17 Apr 2020
9,908 posts
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geordiegirl
Amazing customer service new Garmin arrived today and it connected instantly. Hindsight I had a few connection issues back when my other one arrived just put it down to my technical inability.
Now to find the box for the old one and to get it sent back.
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