Virtual London Marathon 2024

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7 May
10:26am, 7 May 2024
3 posts
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TILLYFLO
LazyDaisy us tooo.........
10 May
9:32am, 10 May 2024
4 posts
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TILLYFLO
@LazyDaisy any joy yet?
10 May
1:06pm, 10 May 2024
40,083 posts
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LazyDaisy
Some progress. I now appear in the provisional results on the TCS website, and in the results on their app (bizarrely with a gun time of 14 hours plus and a net time of the figure I gave them from Garmin.

In the 'you couldn't make this up' category, I finally had a response yesterday from their help desk, sort of apologising and giving me a link to follow to upload my result. This link took me to the result page for someone called Kelvin Mandeville who ran in the actual London event! A bit more ferreting around on the website produced a form to fill in if your chip time was wrong but that says 'Do not use this form for MyWay results - use the link emailed to you on 19th April.'
I received no such email. The one that I got on 17th April referred to problems some people had in accessing the app and giving an 'updated' booking ref. This, for me, was exactly the same as my original booking ref - which they didn't recognise.

I won't be asking TCS to organise any brewery piss-ups anytime soon!

Have you had a medal or T shirt yet TILLYFLO ?
10 May
3:04pm, 10 May 2024
40,086 posts
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LazyDaisy
Aha! TILLYFLO I've just this minute had an email from TCS confirming that I completed the marathon and saying that the medal and T shirt will be dispatched on 22 May (only a month after the event!!) I hope you've had the same.

What a farrago.

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About This Thread

Maintained by Jules77
I did the Virtual London Marathon yesterday and the official app seemed to be clocking up mileage faster than my watch. By the time the app said I had finished I had almost 2 miles left to go on my watch, (which then died shortly afterwards). Anyone else had this problem? Others I've asked seem to have had more an issue with the app not recognising when they had finished. Grateful for any advice.

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